Terms of Service - Cosmo Network Solutions

June 7, 2017

SERVICE REGISTRATION PROCEDURES. Upon signing up for the Service and at subsequent times as requested by COSMO NETWORK SOLUTIONS, Customer agrees to provide true, accurate, current, and complete personal name and/or business name, administrator name, billing address, shipping address, the addresses where the Services will primarily be used, 911 registered address for each applicable device, email address, contact phone number, payment information, and other data which may be necessary to administer Customer COSMO NETWORK SOLUTIONS account (“Account”) (collectively, “Registration Data”). Customer represents and warrants that the information Customer provides is accurate, current, and complete, and agrees to promptly update any of the information if it changes. If Customer provides Registration Data that is, or that COSMO NETWORK SOLUTIONS suspects to be, false, inaccurate, not current, incomplete, fraudulent, or otherwise unlawful, COSMO NETWORK SOLUTIONS has the right, in its sole discretion, to suspend or terminate the Service and refuse any and all current or future use of all Services by Customer, Customer business(es), affiliates and all users of Customer Account. At all times, Customer shall maintain and promptly update Registration Data.

PRODUCT PRICING AND AVAILABILITY. With respect to its advertising, offering, or sale of Applications, Services, or any other products (collectively, “Products”), COSMO NETWORK SOLUTIONS attempts to describe its products as accurately as possible. Nevertheless, COSMO NETWORK SOLUTIONS does not warrant that any descriptions, pricing, availability, or other information relating to the advertising, offering, or sale of Products (collectively, “Product Information”) from its Website, marketing materials, promotional flyers, advertisements, or other printed or electronic materials (collectively, “Product Materials”) is accurate, complete, reliable, current, or error-free. Despite our efforts, it is possible that Product Information may be mispriced, described inaccurately, or that the Product may be unavailable. In the event COSMO NETWORK SOLUTIONS determines that a Product is mispriced, described inaccurately, or unavailable, COSMO NETWORK SOLUTIONS reserves the right to take any action it deems reasonable and necessary to rectify the error, including without limitation, canceling Customer Account or subscription to the Services. Customer agrees to notify COSMO NETWORK SOLUTIONS immediately if Customer becomes aware of any pricing or descriptive errors or inconsistencies with any Products Customer orders through the Product Materials and comply with any corrective action taken by COSMO NETWORK SOLUTIONS.

Customer agrees to pay a one-time, non-refundable Installation Fee (Non- Recurring Fee) if such fee is designated in the Agreement. On a monthly basis, throughout the Term as defined on the Agreement, Customer agrees to pay COSMO NETWORK SOLUTIONS for the Services in the manner set forth in the Agreement (the “Monthly Recurring Charges”). In the event that COSMO NETWORK SOLUTIONS incurs additional outside vendor cost over and above usual and customary charges in order to provide service to Customer, and as attributable to Customer-specific requests or premises requirements, Customer shall be responsible for any and all such charges. Such costs may include, but are not limited to, extended wiring charges, alternative business hour service installation charges or emergency service repair charges, etc.

Customer acknowledges responsibility for all necessary approvals, permission from property manager or owner at Customer’s end-user location, and applicable permits and/or use fees to be attained, if any, for full access by COSMO NETWORK SOLUTIONS prior to installation of COSMO NETWORK SOLUTIONS equipment and while COSMO NETWORK SOLUTIONS services are provided. If COSMO NETWORK SOLUTIONS arrives for installation but cannot complete installation due to lack of access (necessitating a second trip by COSMO NETWORK SOLUTIONS to the End-User location), Customer agrees to pay COSMO NETWORK SOLUTIONS a fee of $650 (six hundred fifty dollars) to reimburse COSMO NETWORK SOLUTIONS for its additional expenses incurred.

Customer acknowledges and agrees that the Services may not be available 100% of the time. Credit allowances for interruption of the Services may only be provided on a case-by-case basis at the sole discretion of COSMO NETWORK SOLUTIONS and shall be Customer’s sole remedy for any Service interruptions or other issues with the Services.

In the event that Customer changes its wiring and/or terminating equipment so as to require the redesign of the service, Customer shall pay all costs and expenses incurred by COSMO NETWORK SOLUTIONS for the change in service.

RATE CHANGES. Rates will not be increased during the Initial Term, with the exception of tax or fee changes and international toll calling rates. Otherwise, COSMO NETWORK SOLUTIONS may change the prices for the Services, toll charges, fees and taxes, from time to time. In the event of a change in prices or toll charges, COSMO NETWORK SOLUTIONS will post such changes to its Website currently located at www.Cosmo Network Solutions.com. International toll calling rates are updated monthly on the first of each month and no other notice shall be provided for changes to international toll calling rates. The Service Fees effective upon any renewal of the Agreement shall be Cosmo Network Solutions’ then-current Service Fees for the applicable Services.

EQUIPMENT. To use Cosmo Network Solutions’ Services, COSMO NETWORK SOLUTIONS may provide certain equipment for Customer use. Nothing contained herein shall be interpreted to give or convey to Customer, or any other person, any right, title or interest whatsoever in Equipment. Any and all COSMO NETWORK SOLUTIONS equipment installed or provided to customers pursuant to execution of the Agreement or delivery of the Services stated therein shall remain the sole and exclusive property of COSMO NETWORK SOLUTIONS. Equipment shall remain personal property if COSMO NETWORK SOLUTIONS, notwithstanding that it may be, or become, attached to, or embedded in, realty not belonging to or occupied by COSMO NETWORK SOLUTIONS. Customer shall not tamper with, remove or conceal any identifying plates, tags or labels identifying Cosmo Network Solutions’ ownership interest in Equipment.

Customer may need to purchase certain equipment for Cosmo Network Solutions’ VoIP Services. This is explained in more detail in Cosmo Network Solutions’ VoIP Services Policy.

Equipment, hardware and software not provided and owned by COSMO NETWORK SOLUTIONS are the sole and exclusive responsibility of Customer (Customer Equipment). In the event that COSMO NETWORK SOLUTIONS has provided the equipment, COSMO NETWORK SOLUTIONS only acts as a wholesaler and all failures and/or disputes will be governed by the manufacturer(s)’ warranty(s) & policies, and are not the obligation or responsibility of COSMO NETWORK SOLUTIONS unless otherwise stated in Agreement or attachments thereto.

COSMO NETWORK SOLUTIONS only provides the Services and permission to use certain equipment to Customer. COSMO NETWORK SOLUTIONS is not responsible for the security of Customer’s network and circuits against or for any damages that may result from any unauthorized access to Customer’s network from third parties. COSMO NETWORK SOLUTIONS urges Customers to seek independent advice with respect to products, equipment (including configurations), and services available to make Customer’s computer network and circuits more secure from third parties.

LOST, STOLEN, ALTERED OR BROKEN EQUIPMENT. Customer shall not modify the Equipment in any way without the express written permission of COSMO NETWORK SOLUTIONS. Customer shall not use the Equipment except with the Services provided hereunder. Customer will be responsible to provide the equipment with appropriate and adequate protection against power surges and such other potential damage and harm exclusive of customary wear and tear associated with its assigned use. Any and all such damage to the equipment that results from Customer’s failure to so provide such protection shall be Customer’s sole responsibility. Except as otherwise provided for hereunder, Customer is responsible for all lost, stolen or broken equipment and may be required to purchase a replacement to continue to use the Services. Replacement charges will be based on the fair retail price of Equipment, plus applicable shipping costs and taxes. Customer shall immediately notify COSMO NETWORK SOLUTIONS of any lost or stolen Equipment and shall cooperate with COSMO NETWORK SOLUTIONS in all reasonable aspects to eliminate actual or potential unauthorized use of the Equipment. At Cosmo Network Solutions’ sole option, failure to report lost or stolen Equipment in a timely manner will cause Customer to be responsible for all Service Fees accrued until the time that COSMO NETWORK SOLUTIONS is informed of the loss or theft and COSMO NETWORK SOLUTIONS is entitled to terminate the Services and Agreement following Customer’s breach of this Section. Equipment not provided by COSMO NETWORK SOLUTIONS shall not be used by Customer unless specifically agreed to in writing by COSMO NETWORK SOLUTIONS. Equipment not provided by COSMO NETWORK SOLUTIONS shall not be supported.

EQUIPMENT RETURN POLICY. Any and all equipment provided by COSMO NETWORK SOLUTIONS to Customer that is used to maintain such Services must be returned to COSMO NETWORK SOLUTIONS undamaged, upon the expiration or Termination of the Agreement, to: Cosmo Network Solutions. If Customer fails to return such equipment in similar condition as initially provided to Customer, taking into account reasonable wear and tear, Customer may be responsible for replacement cost of the Equipment.

Customer is responsible for all return shipping charges for any hardware returned to COSMO NETWORK SOLUTIONS for any reason, including situations in which hardware is covered under warranty.

TERM. Customer agrees to maintain Services for the period set forth in the Service Quote (the “Term”). The Term shall automatically renew for another one (1) year period, and subsequent one-year terms thereafter, unless either party provides notice to the other of its intent to terminate this Agreement not less than thirty (30) days before the end of the then current Term. The Term begins upon activation of Customer’s Services (Activation Date) and expires no later than the last day of Customer’s Term.

For avoidance of doubt, the provisions of this Agreement relating to intellectual property ownership, customer representations, confidentiality, use policies and restrictions, equipment, number porting and availability, storage of user information, customer feedback, publicity rights, non-disparagement, additional software licenses, indemnification, force majeure, warranty disclaimers, limitations of liability, notices, assignment, future changes, interpretation, dispute resolution and arbitration, and choice of law shall survive termination or expiration of this Agreement for the maximum term allowable by law.

ADDITIONAL SERVICES. At Customer’s option, the number of Services may be increased at any time during the Initial Term or Renewal Term (any such increase, “Additional Services”) by Customer entering into an addendum to its Service Order that sets forth the specific Additional Services desired. Each addendum to a Service Order shall be subject to Cosmo Network Solutions’ acceptance, which shall be deemed given if COSMO NETWORK SOLUTIONS thereafter provides the Additional Services. Upon acceptance by COSMO NETWORK SOLUTIONS, such Service Order addendum shall be deemed an amendment to the Agreement, subject to all of the terms and conditions herein, and the Service Fees shall be increased to reflect the Additional Services, subject to the same pricing and payment terms as are set forth in the Service Order. Additional Services shall be provided for a term that is coterminous with the Initial Term or Renewal Term of the Agreement.

SERVICE DOWNGRADES. A processing fee may apply when “downgrading” an existing plan to a plan with lower monthly fees (e.g., a plan with lower speeds or fewer minutes and/or features). Any reduction in the number of lines or seats under a Service Plan shall be treated as a termination of Service with respect to those lines or seats. If Customer receives any equipment discounts associated with a Service plan and subsequently changes that plan to one that does not offer those equipment discounts, Customer will be responsible for reimbursement of such discounts.

TERMINATION. Customer may terminate Services by providing thirty (30) days written notice prior to the end of the Term or any renewal term period, as the case may be (“Termination Notice”). Any and all notices must be in writing or via email, sent to COSMO NETWORK SOLUTIONS by one of the listed contacts on the current Customer Information form on file, ATTN: Customer Care Department.

Unless otherwise provided for in the Agreement, if a Customer terminates the Agreement, or some of the Services provided under the Agreement, before the end of the Initial Term or any Renewal Term (the “Terminated Term”), COSMO NETWORK SOLUTIONS will charge Customer, and Customer will pay, an early termination charge equal to 100% of the Monthly Service Fee for the terminated Service(s) multiplied by the number of months remaining in the Terminated Term on the date of termination. Customer will also be responsible for any applicable unpaid fees or charges.

In the event a delinquent Customer seeks to terminate the Agreement early, or termination occurs prior to completing the first year of the contract, Customer must pay 100% of all remaining contract fees. Customer must give COSMO NETWORK SOLUTIONS 30-days advance notice, and must make a lump-sum payment to COSMO NETWORK SOLUTIONS and return all COSMO NETWORK SOLUTIONS equipment, as applicable, within 10 days of the early termination date.

Cosmo Network Solutions may change suspend or discontinue any aspect of the Services at any time, including but not limited to upgrades, downgrades and cancellations with thirty (30) days prior written notice of such change to occur. Upon such written notice, Customer may terminate Services, effective on the effective date of any applicable change without penalty.

DEFAULT. Upon default by Customer, COSMO NETWORK SOLUTIONS may change, suspend or discontinue any aspect of the Services to Customer until Customer remedies the default or COSMO NETWORK SOLUTIONS may terminate this Agreement and services being provided hereunder. Customer is in default of this Agreement if it:

Is more than ten (10) days past due in paying any COSMO NETWORK SOLUTIONS invoice pursuant to its terms, excluding those amounts which Customer has notified COSMO NETWORK SOLUTIONS as reasonably being in dispute;
Fails to keep an automatic payment method on file pursuant to the terms of this Agreement;
Fails to cure any non-monetary breach of any terms of the agreement within thirty (30) days of receiving written notice of the default from COSMO NETWORK SOLUTIONS; or
Files or initiates proceedings or has proceedings filed or initiated against it, seeking liquidation, reorganization or other relief (such as the appointment of a trustee, receiver, liquidator, custodian or such other official) under any bankruptcy, insolvency or other similar law.

If COSMO NETWORK SOLUTIONS terminates this Agreement pursuant to this section, COSMO NETWORK SOLUTIONS shall have the right to seek full payment for any amounts due COSMO NETWORK SOLUTIONS for services rendered prior to the date of termination plus the remaining payments due during the initial term of the Agreement.

IMMEDIATE TERMINATION. COSMO NETWORK SOLUTIONS shall be entitled, in good faith, and in its reasonable discretion, to suspend, terminate or change the Services without advanced notice for Customer’s material breach of the Agreement, suspected fraud or use of Services for any unlawful purpose, or any misuse of the Services that adversely affects the Services, COSMO NETWORK SOLUTIONS, its network or other Customers’ use of the Services. COSMO NETWORK SOLUTIONS may require, and if required, Customer shall pay, an activation fee as a condition to changing or resuming a suspended or terminated account. Please refer to COSMO NETWORK SOLUTIONS’ AUP for more information.

In the event of termination by COSMO NETWORK SOLUTIONS during the Initial Term or any Renewal Term, an early termination charge will apply and disconnection fees and other charges may also apply.

PAYMENT. Customer agrees pay the Service Fee for Services ordered by Customer, and all other amounts due under the Agreement. No refund, transfer or proration shall be made of any unused Plan Credits, Additional Credits, Promotional Credits, or international calling credits or of any remaining periods/months on any Service plan. Any applicable initiation charges, usage, monthly recurring charges, support charges, taxes and other fees are billed in full in advance on the first day of each billing period.

LATE/NON-PAYMENT. Failure to pay in full within thirty (30) days from the due date will result in immediate account suspension and COSMO NETWORK SOLUTIONS shall have no liability for such suspension under any circumstances. Accounts will be reactivated, at COSMO NETWORK SOLUTIONS’ sole discretion, only when the account balance is paid in full and a $35 reconnection fee is paid. Customer agrees and acknowledges that time is of the essence for payment of all fees and charges. If any charges for the Services or Products are due but unpaid for any reason including, but not limited to non-payment, Customer will be subject to: (a) a late fee of 1.5% per month (but in any event no greater than the maximum amount permitted by law); (b) a $250.00 fee for any and all collection attempts necessary to rectify and/or reactivate any delinquent account and/or Services (the “Collections Fee”); and (c) the termination of any and all Services purchased by Customer under any Agreement with COSMO NETWORK SOLUTIONS.

Customer agrees to assume any and all costs and expenses incurred by COSMO NETWORK SOLUTIONS in connection with collecting any and all unpaid amounts, including, but not limited to, reasonable attorneys’ fees. Any and all returned checks shall incur a $30.00 returned check fee. COSMO NETWORK SOLUTIONS may, in its sole discretion, consider successive returned checks as failure to pay and therefore shall be subjected to the penalties set forth herein.

Due dates and late fees for VoIP services and bundled services (VoIP and Internet) shall be governed by COSMO NETWORK SOLUTIONS’ VoIP Services Policy.

BILLING DISPUTES. Customer must dispute any charges for the Services in writing to COSMO NETWORK SOLUTIONS within thirty (30) days of the date of the charge by COSMO NETWORK SOLUTIONS. If Customer fails to provide a written statement explaining in reasonable detail Customer reasons for disputing the charge within such time period, Customer hereby irrevocably waives any objection and further recourse with regard to such charges. Written statements disputing charges must be sent to support@CosmoNetworkSolutions.com.

Customer waives the right to dispute any charges due to a service interruption or service problem unless it has notified COSMO NETWORK SOLUTIONS of the service issue via email to support@CosmoNetworkSolutions.com within 10 days of discovering the problem, and has allowed COSMO NETWORK SOLUTIONS 14 days to fix the problem.

TAXES AND FEES. Please note that taxes, surcharges, and fees are subject to change at any time. Customer may be responsible for paying all charges for Customer Account, including but not limited to toll-free, local, long distance, international, additional feature charges, 411 and operator assisted charges, and directory assistance charges, and for all taxes, surcharges, and fees imposed on Customer or COSMO NETWORK SOLUTIONS as a result of Customer use of the Service, unless otherwise specified in the Agreement. Customers with a past due balance on previous or multiple accounts will be charged the full balance upon opening a new account or updating their credit card information on file. COSMO NETWORK SOLUTIONS also reserves the right to charge termination and transfer fees consistent with each plan’s terms and conditions and as provided in this Agreement.

PAYMENT AUTHORIZATION. Customer must provide Cosmo Network Solutions with an automatic payment method, such as a valid credit card or bank account (including proper billing information), for recurring payments. Customer authorizes COSMO NETWORK SOLUTIONS to collect from that payment method all charges associated with the Service including, but not limited to, monthly recurring service payments, any applicable termination fees, etc. Any such authorization will remain valid until thirty (30) days after Customer terminates COSMO NETWORK SOLUTIONS’ authority to charge that payment method. Upon termination of payment authorization, Customer must provide an alternate automatic payment method. Failure to provide such alternate automatic payment information within ten (10) days of payment authorization termination will constitute default under the Agreement and may result in disconnection of Customer’s service. All charges and fees associated with such default will be immediately due. You agree to advise and notify us of any changes to your payment method, such as credit card account number or expiration date changes. If the credit card or other payment method on Customer’s Account is declined or fails for any reason, COSMO NETWORK SOLUTIONS will use reasonable efforts to contact Customer regarding the failed billing attempts. Notwithstanding the foregoing, COSMO NETWORK SOLUTIONS reserves the right to disconnect Customer’s Service if the credit card on file is declined or fails for any reason and services remain unpaid pursuant to the terms set forth herein. COSMO NETWORK SOLUTIONS reserves the right to continue to attempt charging the credit card for any outstanding Service charges and additional fees and pursue any other legal remedies available.

ACCOUNT OWNERSHIP. The Account owner shall be the legal entity (e.g., corporation, partnership, individual) or individual that signs up for the Services with COSMO NETWORK SOLUTIONS. If no legal entity or individual is provided upon sign-up, the Account owner shall be the owner of the credit card used to open the Account. Subsequent changes to ownership must be supported by appropriate legal documentation. COSMO NETWORK SOLUTIONS shall not adjudicate ownership-related disputes, or any other internal business dispute. If COSMO NETWORK SOLUTIONS is unable to determine the valid owner of the Account, COSMO NETWORK SOLUTIONS reserves the right to suspend or terminate the Account and Services.

FRAUDULENT ACTIVITY OR ERRONEOUS CHARGES. In the event of suspected fraudulent activity or erroneous charges on Customer Account, Customer agrees to contact COSMO NETWORK SOLUTIONS as soon as possible by contacting support@CosmoNetworkSolutions.com. Customer is solely liable for any transactions or activities by Customer or anyone else that occur on Customer Account, and in no event shall COSMO NETWORK SOLUTIONS be liable for any unauthorized use of Customer Account.

DISCOUNTS. From time to time in its sole discretion, COSMO NETWORK SOLUTIONS may offer promotions or discounts. Any promotion or discount codes must be provided to COSMO NETWORK SOLUTIONS upon purchase of the Services. Customer shall not be entitled to a subsequent credit for such promotions or discounts if Customer does not request such credit at the time of Account creation or change of service. Promotions and/or discounts may not be used cumulatively or be used for Services retroactively. If a promotion and/or discount is offered on a confidential basis, Customer agrees not to disclose the promotion and/or discount and to assume full responsibility for any harm, direct or indirect, caused to COSMO NETWORK SOLUTIONS by the disclosure of the promotion and/or discount.

TECHNICAL SUPPORT. COSMO NETWORK SOLUTIONS provides technical support to Customers via telephone and e-mail for the Services and the Equipment provided hereunder. Support for other applications and uses is not provided or implied and except as stated in this Section, COSMO NETWORK SOLUTIONS has no obligation to provide additional technical support.

MARKETING MATERIALS AND PROMOTIONAL SERVICES. From time and time, COSMO NETWORK SOLUTIONS may send Customer marketing materials and offer additional promotional services to Customer at no cost or at an additional fee (“Promotional Services”). Customer hereby agrees that COSMO NETWORK SOLUTIONS may send Customer (including registered administrators and end users of Customer Account) such marketing and promotional materials via electronic transmission, e-mail, mail, or otherwise, provided, that Customer may unsubscribe to such materials at any time by notifying Customer Support. Customer understands and agrees that COSMO NETWORK SOLUTIONS may modify the scope of the Promotional Services it offers at any time without additional notice to Customer. Customer further understands and agrees that COSMO NETWORK SOLUTIONS may offer Promotional Services only to new customers and that Customer may not be eligible for some or all of the Promotional Service offerings. If Customer is offered promotional or special pricing by COSMO NETWORK SOLUTIONS on any of the Services, Customer agrees to keep the pricing information strictly confidential and shall not disclose such information to any third party without the express written consent of COSMO NETWORK SOLUTIONS.

NO GRANT OF INTELLECTUAL PROPERTY RIGHTS. “Cosmo Network Solutions”, the COSMO NETWORK SOLUTIONS logo, and other COSMO NETWORK SOLUTIONS trademarks, service marks, logos, and product and service names are intellectual property of COSMO NETWORK SOLUTIONS (the “COSMO NETWORK SOLUTIONS Marks”). Customer acknowledges and agrees that any and all COSMO NETWORK SOLUTIONS Marks, patents, copyrights, other trademarks, service marks, trade secrets, and all other intellectual property rights (collectively, “IP Rights”) in the Applications and Services are and shall remain the sole and exclusive property of COSMO NETWORK SOLUTIONS and its licensors. Nothing in this Agreement intends to or shall grant, transfer, or assign any IP Rights to, or vest any IP Rights in, Customer. Customer is only entitled to the limited use of the rights expressly granted to Customer in this Agreement. Customer will not take any action to jeopardize, limit, or interfere with the IP Rights. Customer acknowledges and agrees that any unauthorized use of the IP Rights is a violation of this Agreement, as well as a violation of applicable intellectual property laws. Exception: COSMO NETWORK SOLUTIONS hereby grants Customer the right to display the COSMO NETWORK SOLUTIONS logo on Customer’s materials including, but not limited to, Customer’s Website and literature to publicize that COSMO NETWORK SOLUTIONS is a provider of Services to Customer

If Customer purchases Business Services, Customer hereby grants COSMO NETWORK SOLUTIONS the right to disclose that it is a customer of COSMO NETWORK SOLUTIONS and the right to display Customer’s logo on COSMO NETWORK SOLUTIONS materials including, but not limited to, Cosmo Network Solutions’ Website and literature. In the event COSMO NETWORK SOLUTIONS decides to use one or all of Customer’s logos, COSMO NETWORK SOLUTIONS shall adhere to Customer’s specifications for use of such logo that Customer has provided to COSMO NETWORK SOLUTIONS. COSMO NETWORK SOLUTIONS shall not acquire any other rights to Customer’s intellectual property including, but not limited to, trade names, trademarks, product name, logo, case studies and customer testimonials. Customer may deny COSMO NETWORK SOLUTIONS the use of such intellectual property by providing thirty (30) days written notice of such a denial in writing or via email, sent to COSMO NETWORK SOLUTIONS.

NO GRANT OF RIGHTS TO THIRD PARTIES AND NO RESALE. Customer agrees not to sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the Applications or Services or any part thereof without Cosmo Network Solutions’ prior written consent. If Customer is interested in reselling products or services offered by COSMO NETWORK SOLUTIONS, Customer is encouraged to join Cosmo Network Solutions’ affiliate network by contacting COSMO NETWORK SOLUTIONS at support@CosmoNetworkSolutions.com.

COSMO NETWORK SOLUTIONS products and services are intended for use within a single business location. Customer sharing service to multiple locations is strictly prohibited. If COSMO NETWORK SOLUTIONS has reason to believe that unauthorized Customer sharing is occurring, COSMO NETWORK SOLUTIONS reserves the right to immediately terminate service. Backup circuits are intended for use when the primary circuit is experiencing a partial or complete failure to the point where the primary circuit is unusable. COSMO NETWORK SOLUTIONS reserves the right to review usage and determine if the backup circuit should be billed at the full rate. Cosmo Network Solutions’ backup circuits are designed to transfer a 30 Gigabits of traffic per quarter.

Customer agrees not to undertake, cause, permit, or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling, or hacking of the Applications, Services, Equipment, or any parts thereof. Customer agrees not to intercept, capture, emulate, decrypt, or redirect the communications protocols used by COSMO NETWORK SOLUTIONS for any purpose, including without limitation causing the Applications to connect to any computer server or other device not authorized by COSMO NETWORK SOLUTIONS or in a manner not authorized by COSMO NETWORK SOLUTIONS.

NON-DISPARAGEMENT. Customer agrees not to directly or indirectly through a third party engage in any conduct or make any communication (public or private) that disparages COSMO NETWORK SOLUTIONS or the Applications or Services in any way. Such communications include, but are not limited to, publishing, posting, printing, disseminating, or otherwise making such disparaging statements on or through the Internet, in any blog, or through any other form of social media. Customer further agrees not to solicit or encourage, directly or indirectly, any such statements, comments, or communications by any third-party. In accordance with the termination provisions below, COSMO NETWORK SOLUTIONS may terminate Customer access to the Applications or Services if Customer breaches the requirements of this section.

INDEMNIFICATION. To the maximum extent permitted by applicable law, Customer shall indemnify and hold harmless, individually and collectively, COSMO NETWORK SOLUTIONS, its affiliates, agents, resellers, and other providers who furnish goods and services to Customer in connection with the Services, and their officers, directors, managers, employees, and shareholders (the “Indemnified Parties”) from and against any and all liability, claims, losses (including loss of profits, revenue and goodwill), damages, fines, penalties, injuries to persons or property, costs, and expenses (including reasonable attorneys’ fees and dispute resolution expenses) arising from or related to (1) the use of or reliance upon the Applications or Services by Customer or any third party acting upon Customer permission, knowledge, authority or direction, (2) a breach of this Agreement by Customer, (3) any negligent acts, omissions to act or willful misconduct by Customer or any third party acting with Customer permission, knowledge, authority or direction, (4) the inability to use the Applications or Services or failure or outage of the Applications or Services for any reason, including but not limited to those related to calling, “911” or other emergency responders, (5) the use of the Applications or Services in connection with a violation of any applicable law, code, regulation, or ordnance, (6) the installation and/or removal by anyone, other than COSMO NETWORK SOLUTIONS, of any and all equipment supplied by COSMO NETWORK SOLUTIONS or supplied by any other person and/or (7) the misappropriation, breach, violation, or infringement of any right, title or interest of any third party, including but not limited to, contractual rights, intellectual property rights (including patent, trademark, copyright, and trade secret rights), rights of privacy, and rights of publicity and personality.

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT IT HAS NO CONTRACTUAL RELATIONSHIP WHATSOEVER WITH ANY UNDERLYING SERVICE PROVIDER, IF APPLICABLE, OR ITS AFFILIATES OR CONTRACTORS AND THAT CUSTOMER IS NOT A THIRD-PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN COSMO NETWORK SOLUTIONS AND THE UNDERLYING CARRIER. CUSTOMER HEREBY WAIVES ANY AND ALL CLAIMS OR DEMANDS THEREFOR.

NOTICES. Notices to Customer shall be effective on the date sent to Customer registered electronic mail address when sent by email or, at Cosmo Network Solutions’ option, three (3) days following the date deposited in regular United States Mail, postage prepaid, and addressed to Customer current address on Customer Account. Customer is responsible for notifying COSMO NETWORK SOLUTIONS of any changes in Customer contacts information or address through Customer Account settings page or by contacting customer service at support@CosmoNetworkSolutions.com.

Written notice to COSMO NETWORK SOLUTIONS shall be effective when directed to Cosmo Network Solutions’ Legal Department and received at Cosmo Network Solutions’ then-current address as posted on Cosmo Network Solutions’ Website, www.Cosmo Network Solutions.com. Customer notice must specify Customer name, Account information, and security verification question and answer. All notices from Customer to COSMO NETWORK SOLUTIONS must be made in writing.

Notice of a Change of Service will be considered received by Customers and such changes will become binding on Customers, on the date the changes are posted to http://www.Cosmo Network Solutions.com/terms-and-conditions/ or other Websites owned and managed by COSMO NETWORK SOLUTIONS (“Change Date”), and no additional notice will be required; provided, however, that any Change of Service that would reasonably be expected to be materially adverse to Customer shall not be binding on Customer unless COSMO NETWORK SOLUTIONS has notified Customer of such change. If Customer does not send COSMO NETWORK SOLUTIONS notification of their desire to terminate the Agreement within 30 days after the Change Date, or continues to use the Services after such time, Customer is deemed to have accepted and consented to the Change of Service. If Customer does not consent to the Change of Service and terminates this Agreement, Customer will be responsible for any sums due hereunder

FUTURE CHANGES TO THIS AGREEMENT. COSMO NETWORK SOLUTIONS may change the terms of this Agreement from time to time upon delivery of electronic or written notices to Customer. COSMO NETWORK SOLUTIONS generally provides written notice of changes to Customer account, including this Agreement and any other legal agreements, via email, electronic notice on the COSMO NETWORK SOLUTIONS Website or Customer Account Page, or on Customer billing statements. Customer agrees to carefully read and review each such e-mail notice, electronic notice, and billing statement from COSMO NETWORK SOLUTIONS fully regarding any such notices of changes to Customer Account.

The modified terms shall replace and supersede all previously agreed to electronic and written terms, as well as any prior versions of this Agreement. Customer agrees that Customer is solely responsible for (a) making sure that Customer registered email account is current and functional, (b) checking Customer registered email account on a routine basis, (c) checking the COSMO NETWORK SOLUTIONS Website and Customer Account page on a routine basis, and (d) making sure that COSMO NETWORK SOLUTIONS communications are not blocked or rendered undeliverable by Customer, Customer computer, any software installed on Customer computer, Customer Internet service provider, or for any other reason.

In the event of a Change of Service, COSMO NETWORK SOLUTIONS will post to the Website currently located http://www.Cosmo Network Solutions.com/terms-and-conditions/

COMPLIANCE WITH LAWS. Customer agrees that Customer shall only use the Services in a manner that complies with all applicable laws in the jurisdictions in which Customer uses the Services, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights and restrictions concerning call recording, call monitoring, call interception and/or direct marketing or telemarketing. COSMO NETWORK SOLUTIONS may provide Customer with guidelines regarding compliance with applicable regulation(s); however, Customer is solely responsible for ensuring that Customer use of the Services is in compliance with such regulations. Customer may only use the Services for Customer’s own use. Customer may not use the Services in any way to provide, or as part of, any commercial service or application or in any way interfere with the users, services or equipment of the network. Customer may not attempt to, in conjunction with any device, software program or service, circumvent technological measures employed to control access to the Service. In addition to any other remedies available in equity or law to COSMO NETWORK SOLUTIONS, failure to comply with any of the terms and conditions in this Section (Service Use Restrictions) shall result in immediate termination of the Services.

WARRANTY DISCLAIMER. The services provided hereunder are provided “as is” and “as available” and COSMO NETWORK SOLUTIONS makes no warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any similar warranty, whether said warranty arises under provisions of any law of the united states or any state thereof or any country. COSMO NETWORK SOLUTIONS makes no representations or warranties that the services are free of rightful claims of any third-party for infringement or misappropriation of intellectual property or other proprietary rights (including patent and trade secret rights). The entire risk associated with the use of the services shall be borne solely by Customer.

COSMO NETWORK SOLUTIONS makes no warranty on up-time, response times, latency, mean-time between failures, quality of service, and/or quality of voice or fax communications. COSMO NETWORK SOLUTIONS expressly disclaims any warranty that the services are appropriate for high-risk or other activities where failure of the service could result in serious harm to persons or property.

COSMO NETWORK SOLUTIONS makes no warranty that the services will meet Customer requirements, or that the services will be uninterrupted, timely, secure, error free or that any defects in the services will be corrected. COSMO NETWORK SOLUTIONS is not responsible for messages or information lost or misdirected due to interruptions or fluctuations in the services or the internet in general. COSMO NETWORK SOLUTIONS is not responsible for the content or functionality of any third-party network used in connection with the services.

COSMO NETWORK SOLUTIONS does not warrant the accuracy or reliability of the results obtained through use of the services or any data or information downloaded or otherwise obtained or acquired through the use of the services. Customer acknowledges that any data or information downloaded or otherwise obtained or acquired through the use of the services are at Customer’s sole risk and discretion and COSMO NETWORK SOLUTIONS will not be liable or responsible for any damage to Customer or Customer property.

No advice or information, whether oral or written, obtained by Customer from COSMO NETWORK SOLUTIONS, its employees, resellers, partners, or affiliates or through or from the services shall create any warranty not expressly stated in these terms and conditions.

LIMITATION OF LIABILITY. In no event shall COSMO NETWORK SOLUTIONS be liable to Customer or any third party for special, exemplary, indirect, incidental, consequential, or punitive damages of any kind whether arising under contract, warranty, tort (including negligence or strict liability), or any other theory of liability, even if COSMO NETWORK SOLUTIONS has been informed in advance of such damages or such damages could have been reasonably foreseen by COSMO NETWORK SOLUTIONS. Cosmo Network Solutions’ total liability for any and all damages, regardless of the form of the action, shall be limited and capped in their entirety to the monthly fees COSMO NETWORK SOLUTIONS charged Customer during the one (1) month immediately prior to the date that the events giving rise to the action or claim first occurred. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply in any and all circumstances. Some jurisdictions do not allow certain limitations of liability, so certain of the foregoing limitations may not apply to Customer.

FORCE MAJEURE (Events Beyond Our Control). COSMO NETWORK SOLUTIONS shall not be liable for loss, damage, or any failure or delay in the performance of its obligations hereunder that are directly or indirectly caused by or resulting from events beyond Cosmo Network Solutions’ reasonable control, including, without limitation, acts of God, fire, flood, hurricane, earthquake, tsunami, riot, war, terrorism, government actions and intervention, embargoes, strikes, destruction of facilities, late or failed delivery by suppliers, network maintenance; circuits provided by telephone companies or other common carriers; tampering of Cosmo Network Solutions’ equipment either by Customer, Customer’s agents or by unauthorized third parties (including but not limited to property owners and their agents); any external internet supplier, service provider or an internet exchange point; Customer’s network being compromised by unauthorized access, behavior of Customer equipment, facilities or applications; radio frequency interference or blockage, cut cable and other catastrophes, or unavailability of power or Internet services or other events that are beyond Cosmo Network Solutions’ reasonable control.

NO ASSIGNMENT. This Agreement is personal to Customer (or the company which Customer represent), and may not be assigned without Cosmo Network Solutions’ express written consent. If Customer is agreeing on behalf of a company, Customer represents that Customer is authorized to bind the company under this Agreement.

ARBITRATION. Binding arbitration shall be the sole and exclusive remedy for resolution of disputes between the parties, AND EACH PARTY EXPRESSLY WAIVES THE RIGHT TO A COURT TRIAL AND TRIAL BY JURY. Such dispute shall be submitted for arbitration in Orange County, California, before a single arbitrator agreed upon by the parties, or, if they are unable to agree, a single arbitrator appointed by American Arbitration Association (“AAA”). Such arbitration shall be governed by the commercial rules of AAA. The arbitrator’s decision will be final and may be entered into any court of competent jurisdiction. The arbitrator’s decision shall not be subject to review by a court based upon legal error. The prevailing party will be entitled to recover its reasonable attorneys’ fees and costs in connection with such arbitration.

Exceptions: Customer and COSMO NETWORK SOLUTIONS agree:

If Customer fails to timely pay amounts due, COSMO NETWORK SOLUTIONS may assign Customer account for collection, and the collection agency may pursue in court claims limited strictly to the collection of the past due debt and any interest or cost of collection permitted by law or the Agreement;
Either Customer or COSMO NETWORK SOLUTIONS may seek any interim or preliminary relief from a court of competent jurisdiction, necessary to protect the rights or property of Customer or COSMO NETWORK SOLUTIONS, pending the completion of arbitration.

FEES AND COSTS. Customer is responsible for all costs that Customer incurs in the arbitration, including, but not limited to, attorneys or expert witness fees. If a party elects to appeal an award, the prevailing party in the appeal shall be entitled to recover all reasonable attorneys’ fees incurred in that appeal. Notwithstanding anything to the contrary in this arbitration provision, COSMO NETWORK SOLUTIONS shall pay all fees and costs which it is required by law to pay.

WAIVER OF CLASS ACTIONS. Customer and COSMO NETWORK SOLUTIONS agree that the arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. CUSTOMER AND COSMO NETWORK SOLUTIONS AGREE THAT CUSTOMER AND COSMO NETWORK SOLUTIONS MAY BRING CLAIMS AGAINST THE OTHER ONLY IN CUSTOMER OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Customer and COSMO NETWORK SOLUTIONS agree that, unless Customer and COSMO NETWORK SOLUTIONS agree otherwise, the arbitrator may not consolidate more than one person’s or entity’s claims, and may not otherwise preside over any form of a representative or class proceeding.